Warranty Terms

We are 100% committed to customer service, so therefore we offer a warranty period of 1 Year, subject to certain conditions, set out below. Feel free to contact us with any questions before purchasing. 

Warranty does not cover
  • Damaged plastic parts and wear and tear on brake pads, tires, or damage to any part of the product due to abuse or misuse.
  • Labor that occurs outside of our facility.
  • Parts damaged by accidents, neglect, misuse, abuse.
  • Damage caused by a non-covered part or by any part not purchased from our facility.
  • Products that have NOT been regularly checked and serviced as highlighted in conditions.
  • We have the right to determine what damage is due to defective materials and what will be expected to product abuse or misuse.
  • The buyer has full rights to use a 3rd party to examine the fault, so therefore not to be made reliant on our individual companies companies' opinions.

Faults must be reported as soon as reasonably possible by email. We will assess the problem and try to rectify it without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us. If the problem found to be due to neglect or not covered under warranty, then we will fix the problem, but there will be a cost. You also have full rights to get a 3rd party opinion on whether the warranty covers the fault or not if you do not know except our assessment and associated costs. 

Upon purchase of all products, they must be thoroughly checked to ensure that no nuts or bolts have become loose or dropped out in transit. The same check should be carried out before each ride of the product, thus ensuring long-term durability. We advise that all products are ridden with adequate safety clothing ie, helmets, etc. Products must be ridden responsibly and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your own safety and that of the public.