Refund policy

Thank you for shopping at the Inokim Official Shop. We sell Inokim electric scooters, electric bikes, original replacement parts, and accessories, and we offer repair and maintenance services for Inokim models. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

7-Day Return Policy

We gladly accept returns within 7 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

Scooters and E-Bikes

Unopened box: Scooters and e-bikes returned in their original, unopened box are eligible for a full refund.
Opened box, never used: If the box has been opened but the scooter or e-bike has never been used or ridden, it can be returned with a 20% restocking fee, which will be deducted from your refund. All original packaging, the charger, manuals, and accessories must be included.
Used or ridden: Scooters and e-bikes that have been used or ridden in any way are not eligible for a refund.

How to Initiate a Return

Contact Us: Before returning any items, please contact our return team at support@inokim.shop to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
Package the Item: Pack the item securely in its original packaging, including the charger, manuals, tools, and any accessories that came with it.
Include RA Number: Clearly write the provided RA number on the outside of the package.
Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

Non-Refundable Items

Certain items are non-refundable, including:

Scooters and e-bikes that have been used or ridden
Opened, installed, or used parts and accessories
Completed repair, tune-up, and flat tire services
Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@inokim.shop with your order number, details, and photos of the issue. We will work to resolve the problem promptly.