Refunds & Cancellation

• If you cancel before the shipment is out, there will be a 3% fee to cover applicable MC/VISA/AMEX charges.
• If the shipment has left the warehouse and arrives defective (and cannot be fixed by replacing a part such as the frame or motor), we will:
  • Send a replacement
  • Provide a shipping slip to return the defective item for an exchange
• No returns for open or used items if they can be fixed by replacing a part.
• It is the buyer's responsibility to return the goods. Please ensure:
  • Efficient repackaging of the product
  • Courier insurance is taken when returning by courier
  • Any damage during return transport is the customer’s responsibility
• No returns on chargers and batteries unless they are defective on arrival when purchasing a new scooter.
• All after-sale parts shipped are tested for 100% functionality and are non-returnable.

Delivery

• Delivery typically takes 5–7 working days for all stock items.
• Please allow up to 10 working days for delivery.
• We will notify you if delivery is expected to take longer than 10 working days.
• Assistance can be offered with assembly if required.
• Most scooters arrive 90–95% ready to ride and usually require only:
  • Straightening the handlebars
  • Fitting the pedals
• We accept no liability for incorrect fitting done by the customer.